Unifi wifi scanner1/11/2024 You have restricted traffic somewhere on your gateway or your switch ports and that is preventing clients from being able to connect. If an entire WiFi SSID will not work (e.g., no clients can connect to it), this is likely a result of incorrect network configuration. We will help assess if the AP needs to be replaced. If using multiple networks, test if the AP works when all networks are selected. You can also try a different port if using a PoE switch. ![]() Make sure the cable connecting your AP to the network is not damaged.Some APs, such as the U6 LR, require PoE+ power instead of regular PoE. Make sure your APs are sufficiently powered.Note that Automatic Device Updates can be configured in your UniFi Network’s System Settings.We want to know about any client connectivity issues, so we can improve your experience. Note that Automatic Device Updates can be set up in your UniFi Network’s System Settings.What to do if a specific client won’t connect? WiFiman Mobile App ( iOS / Android) Signal Mapper (requires a UniFi gateway) allows you to map out your real-time signal strength as you walk around your environment.Design Center allows you to create or upload your floor plan, map your WiFi coverage and see the impact of walls and other features.UniFi offers a few tools to plan an optimal deployment: Consider redesigning your WiFi environment. If you still experience connectivity problems, you most likely have a high-interference environment.See UniFi PoE Modes and Availability for more information.Some APs, such as the U6 LR, require PoE+ instead of regular PoE. Make sure all APs are sufficiently powered. ![]() Users with a self-hosted UniFi Network on a Windows, macOS, or Linux machine can download and install the latest version here.Users with a UniFi OS Host (e.g., Cloud Key Gen2 Plus or Dream product) can do this in UniFi OS settings.Update your UniFi Network Application to the latest version.Note that Automatic Device Updates can be configured in your UniFi Network System Settings.Update your APs to the latest version.These maximize client compatibility and connection stability. Make sure you are using our default settings (explained below).What to do if I experience frequent client disconnections? Unlike many vendors that want to achieve maximum speed, UniFi’s default settings aim to optimize for client compatibility and connection stability. But not following appropriate wireless standards can also create compatibility problems in some client devices. Poor wireless connectivity comes from interference within a busy radiofrequency (RF) environment.
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